Support

HighTine

Have a question or ran into a problem?

Email craig24312@gmail.com and we'll get back to you as soon as we can.

Managing your subscription

HighTine Pro subscriptions are billed and managed entirely through the App Store. To cancel, change plans, or view your billing history, go to your device's Settings → your name → Subscriptions, or use the "Manage Subscription" button in the app under Profile → Upgrade Plan. We don't have the ability to process cancellations or refunds directly — that's always handled by Apple.

Deleting your account

You can permanently delete your account and all associated data at any time from inside the app: Profile → App Settings → Delete Account. This cannot be undone.

Common questions

Why does a prediction look different than I expected?
Every prediction is built from real elevation, land-cover, and weather data for your exact property — results can vary a lot between two spots that look similar on a map. If something looks clearly wrong (not just surprising), email us with the property and we'll take a look.

Why is a feature locked?
Free includes a limited weekly scouting allowance and a starter set of properties/stands. Tapping a locked feature shows exactly what upgrading unlocks.

Is the Vault buck-scoring accurate?
It's a real on-device AI tool, currently in beta — accuracy varies by photo angle and lighting, and the app tells you its confidence level on every result. We're actively improving it.

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